Return Policy

Return Questions

We are not responsible for shipping costs when returning items.

Once the goods are shipped, if a refund is required, the buyer needs to bear the shipping costs incurred

Any brand-new product can be returned for a full refund within 30 days of delivery. We offer easy returns for all domestic orders for items placed on mclarowatch.com.

For warranty claims or parts replacement, please contact us at 15267090574@163.com with your order number and photos/videos to show the damage and for a faster resolution. Only one warranty claim is allowed for each item.

How To Make A Return

To start your return, please locate your order number. Once you have printed your return label, attach the label to your return package. If possible, use the same shipping materials that your order came in. Remove any previous labels and securely tape the new shipping label onto your package. Drop off your package at any facility designated by the carrier on your label.

How Long Does It Take To Process My Return?

Once you notify us that you would like a return, we will email you a pre-paid return label within 24 hours.

Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.

After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card or Paypal account.

A few things to remember:

  • Please make sure you are only returning items that your return label has listed. Any additional item/s may not be processed properly if there is no return requested for it.
  • Please choose the appropriate reason for return from the dropdown, this ensures that your return is processed accordingly.
  • Please allow up to 10 business days from the day the item is delivered in our warehouse to be processed.
  • Refunds will be returned to the same form of payment.